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Case study · Mobile app & web dashboard

Beamco · Where Indie Artists Meet Their Fans

A fan and artist platform where listeners follow the artists they love, see what's happening live, and earn rewards for showing up. I designed the fan app and the artist dashboard so that supporting an artist feels like being part of their circle, not just pressing play.

Role
Product Designer
Platform
iOS, Android & Web
Industry
Music & fan engagement
Scope
UX flows, UI, Rewards, Artist dashboard
Beamco rewards screen on a phone with a rank badge, loyalty points and progress to the next level

Challenge

Indie artists have fans but no home for them, and fans have no way to be seen.

Today an independent artist spreads their audience across streaming apps, social feeds and ticket sites. A fan who has followed them for years looks the same as someone who found them yesterday. Nothing says thank you, and nothing makes it easy to come back.

Beamco brings the pieces into one place: updates from the artists you follow, live events, tickets, and a rewards system that recognises loyalty. The design had to serve two people at once, the fan who opens the app on the way to work, and the artist or manager who needs to see who is showing up.

The goals:

  • Make a fan's first minute count: pick artists, land on a home that already feels personal.
  • Keep the artist close: updates, events and tickets one tap away from the home screen.
  • Reward loyalty visibly: points, ranks and missions that feel like a game, not a loyalty card.
  • Give artists a clear dashboard so they can see their fans and manage events without a spreadsheet.

Approach

Research first with artists and fans, then design the loop between them.

Before drawing a screen I spent about two months understanding how indie artists and their fans think. Four steps over eight weeks, each feeding the next.

Who it's for

  • Users: 18 to 34 years old, urban Hong Kong, aspiring indie musicians and fans of indie music. Comfortable with mobile apps and social media.
  • Artist goals: promote their music, build a community, track engagement and growth, and earn through tips and merchandise.
  • Success looks like: high community engagement (comments, shares, collaborations) and an interface that stays simple for people who are less tech savvy.

What the journey revealed

ResearchDiscoverLearnImplement
FeelThinking about goals and aspirationsExcited to find new musicMotivated to improve their craftAccomplished when stats grow
ProblemHard to find credible resources and success storiesOverwhelmed by volume and competitionConfused about what features doFrustrated by technical issues when uploading or engaging

Where competitors leave a gap

StrengthWeakness
StreetVoiceStrong indie community and a friendly interfaceLimited mainstream appeal and global recognition
WeverseExclusive content, high engagement and built-in merchandiseDepends on K-pop and is hard to scale outside Asia

One was built for indie artists but not for fans' loyalty, the other for fans but only for K-pop. Beamco sits between them: fan engagement for independent artists.

The flow

The research became one map. Every fan goes through onboarding to Home, and from there four areas branch out.

OnboardingSign up / Sign inPreferencesHomeFeedPost contentPremium / FreeView artistsUpdates & mediaEventsTip or buy ticketCoinWithdrawGamificationMissionsClaim rewards

Process

Five decisions that shaped the product.

01

Onboarding that starts with the artist, not a form

The first screen sells one idea, discover artists globally, with a single green call to action. Sign up stays short, because every extra field before the first artist page costs a fan. The goal of the whole flow is to get them to an artist they care about within seconds.

Beamco welcome screen with a concert photo and a single call to action
Beamco sign up screen
02

A home that already knows who you follow

The top of Home answers the two questions fans ask first: how many credits do I have, and how many loyalty points. A banner carries the biggest upcoming concert. Below it, My Pick shows the artists the fan chose as round avatars they can tap straight into, followed by a Live Event list where the show happening now is highlighted with a live icon and a brighter row.

Scrolling continues into a Weekly Pick for You carousel and Discover More Artists, so a fan who has seen their own artists can keep exploring without leaving Home.

Beamco home with credits, loyalty points, a concert banner, my pick artists and live events
Beamco home scrolled to live events, weekly picks and discover more artists
03

An artist feed that feels like a conversation

Each artist page opens on their updates. Every post has the artist's avatar, the date and the message in a card, so a fan can scan the timeline on the left and read on the right. Under the photo or video sit like, comment and a support button, so fans can reply or send a tip without leaving the post. Tabs for Media, Event and Shop keep everything about one artist in one place.

Beamco rewards screen with a Diamond rank badge, benefits and a list of missions
Artist profile screens: subscriber content, update feed, comments and media tab
04

Rewards that look and feel like levelling up

Loyalty is the part of Beamco that turns a visit into a habit, so it gets its own tab. A spotlight on a rank badge shows where the fan is, with the next level and the points still needed right under it. Benefits are listed at the top of each level, such as free entry, fan sign and event seats. Missions below turn top-ups and attendance into progress bars that fill as the fan goes.

Beamco app on a phone held in a hand
The fan app in hand, built for one-handed use.
05

A dashboard for the artists behind the fans

Artists and managers get a web dashboard on the same visual system. It shows key numbers at the top, with events and releases underneath, and a detail view for a single event. Sharing the system with the app means a component built for fans can be reused here, and artists feel like they are looking at the same product their fans see.

Beamco artist dashboard with overview numbers and a releases list
Beamco artist dashboard showing an event detail page

Result

One product where fans feel seen and artists see their fans.

The final design covers onboarding, a personalised home, artist feeds, events, tickets and a rewards system for fans, plus a web dashboard for artists, all built on one dark component system with pink reserved for actions and rewards. The prototypes were used to walk the team through the feed and rewards flows before build.

4.6/5Target ease of use rating
<10sTarget time to find a live event
40%Target weekly return rate

Usability targets for testing

No formal test has been run yet, so these are the benchmarks each core task should hit in the first round of testing.

TaskTarget timeTarget successGoal
Follow an artist during onboarding18s100%
Find a live event from Home7s97%
Tip an artist during a live event14s94%
Claim a reward from a mission11s91%
Overview of Beamco screens: rewards ranks, event detail, artist feed, search, QR scan and voucher shop
The screen set: rewards ranks, events, feed, search, QR scan and the voucher shop.

What I'd measure after launch

  • How many new fans follow at least one artist in their first session.
  • How often fans come back weekly once they have a rank and an active mission.
  • How many fans who see a live event on Home go on to open it.